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Terms of Service

Effective date: August 18, 2026

These Terms of Service (the "Terms") govern access to and use of the websites, hosted software, APIs, models, and related products and services provided by Isotropic Labs, Inc. ("Isotropic," "we," "us," or "our"), collectively called the "Services."

By accessing or using the Services, or by clicking to accept these Terms, you agree to them. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you and Isotropic enter into an order form, master services agreement, pilot agreement, data processing agreement, or other written agreement covering the Services, that agreement controls to the extent it conflicts with these Terms.

1. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. The Services are intended for business, research, and professional use, not personal, consumer, or household use.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account. You must promptly notify us at admin@isotropiclabs.org if you suspect unauthorized access.

You may not share credentials except through functionality expressly provided by the Services. Organization administrators may manage user access and may be able to access information associated with organization accounts.

3. The Services

Subject to these Terms and any applicable written agreement, Isotropic grants you a limited, nonexclusive, nontransferable, nonsublicensable, revocable right to access and use the Services for your internal business purposes.

We may update, modify, or discontinue parts of the Services. We will provide notice of material changes where reasonably practicable or contractually required. Service levels, uptime commitments, implementation obligations, support commitments, and specific deliverables apply only if stated in a written agreement.

4. Customer Data

"Customer Data" means files, datasets, process information, experimental results, parameters, constraints, instructions, and other content that you or your authorized users submit to the Services, along with results generated specifically from that content. Customer Data does not include Isotropic technology, software, models, templates, documentation, or general usage and diagnostic information that does not reveal Customer Data.

As between you and Isotropic, you retain all right, title, and interest in Customer Data. You grant Isotropic a limited right to host, copy, transmit, process, and display Customer Data only as necessary to provide, secure, maintain, and support the Services, comply with law, and fulfill our written agreements with you.

We may use Customer Data to fit, configure, or run models solely for you and to generate results for your use. We do not use Customer Data to train or improve shared, general-purpose, or cross-customer models. We do not use one customer's Customer Data to provide results to another customer.

You represent that you have all rights, permissions, and lawful bases necessary to provide Customer Data to Isotropic and authorize its processing under these Terms. You must not submit personal health information, payment card data, government identifiers, biometric data, export-controlled technical data, classified or controlled unclassified information, or other specially regulated information unless Isotropic has expressly agreed in writing to receive it.

Where Customer Data contains personal data subject to the General Data Protection Regulation, the UK GDPR, or comparable law, you are the controller, Isotropic is the processor, and the parties will execute a data processing agreement that governs that processing.

You are responsible for maintaining your own copies of Customer Data. Isotropic is not a system of record and does not provide archival or backup services unless a written agreement expressly states otherwise.

5. Outputs and Manufacturing Decisions

The Services may generate predictions, recommendations, experiment suggestions, parameter ranges, simulations, analyses, or other outputs ("Outputs"). Outputs are probabilistic estimates, not verified facts. They may be incomplete, inaccurate, physically unrealizable, or unsuitable for a particular material, process, facility, or use.

Outputs are not professional engineering, safety, metallurgical, legal, or regulatory advice, and no engineer-client, consultant, or other professional relationship is created by your use of the Services.

You are solely responsible for evaluating and validating Outputs before relying on them. You remain solely responsible for all experiments, manufacturing decisions, production settings, equipment operation, material selection, quality control, regulatory compliance, worker safety, and safety procedures.

Before applying an Output to physical equipment, production processes, or safety-critical decisions, you must independently verify it using qualified personnel and appropriate testing, review, monitoring, interlocks, and fail-safe controls. You must not use the Services as the sole or primary basis for any decision that could foreseeably cause death, personal injury, environmental harm, equipment damage, or material property loss.

The Services are not designed, tested, or authorized for use in high-risk applications, including nuclear facilities, aircraft or spacecraft operation, life-support or medical devices, or any application in which failure of the Services could lead to death or serious injury. You assume all risk of any such use.

Isotropic does not operate your facility or equipment, does not supervise your personnel, and does not assume responsibility for implementing an Output unless a written agreement expressly states otherwise.

6. Acceptable Use

You may not, and may not allow another person to:

  • use the Services in violation of law, regulation, contractual obligation, or another person's rights;
  • access or use the Services to develop or provide a competing product or service, except to the extent such a restriction is prohibited by law;
  • reverse engineer, decompile, disassemble, or attempt to discover nonpublic source code, model weights, algorithms, training data, or underlying components of the Services, except to the extent such a restriction is prohibited by law;
  • use the Services or Outputs to train, fine-tune, distill, or otherwise develop a machine learning model, except with our prior written consent;
  • bypass access controls, probe for vulnerabilities without written authorization, disrupt the Services, or introduce malicious code;
  • exceed documented rate limits, or scrape, copy, or systematically extract data from the Services except through authorized functionality;
  • misrepresent Outputs as independently verified facts or as professional safety, engineering, legal, or regulatory advice;
  • upload content that infringes intellectual property, privacy, confidentiality, or other rights; or
  • use the Services to cause or facilitate physical harm, unlawful surveillance, weapons development prohibited by law, or other unlawful activity.

We may investigate suspected violations and suspend access when reasonably necessary to protect the Services, our customers, or others.

7. Isotropic Technology and Intellectual Property

Isotropic and its licensors retain all right, title, and interest in the Services and their underlying software, models, algorithms, workflows, interfaces, documentation, designs, and technology, including all improvements and modifications. Except for the limited right to use the Services granted in these Terms, no rights are transferred to you.

If you provide suggestions or feedback, you grant Isotropic a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided that we do not identify you publicly as the source without permission.

8. Confidentiality

Each party may receive nonpublic information that is identified as confidential or that reasonably should be understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform or receive the Services and will protect it using reasonable care, at least the same degree of care it uses for its own similar information.

Confidential Information does not include information that the receiving party can document was lawfully known without restriction, independently developed without use of the other party's Confidential Information, received lawfully from another source without a duty of confidentiality, or made public through no breach of these Terms.

The receiving party may disclose Confidential Information when legally required, provided it gives advance notice where legally permitted and reasonable assistance at the disclosing party's expense.

Any separate nondisclosure agreement or customer agreement controls if it conflicts with this section.

9. Fees

Fees, payment schedules, taxes, renewal terms, and cancellation rights will be stated in the applicable order form or other written agreement. Unless that agreement states otherwise, fees are nonrefundable except as required by law, and amounts are exclusive of taxes, which are your responsibility other than taxes on our income.

10. Third-Party Services

The Services may interoperate with third-party products or services. Your use of third-party services is governed by their own terms. Isotropic is not responsible for third-party services that it does not control.

11. Beta and Evaluation Features

Features identified as beta, preview, experimental, or evaluation features may be incomplete, changed, or discontinued at any time. They are provided "as is," without warranty or support commitment, for testing and evaluation only, and may be subject to additional restrictions. You must not use them for production or safety-critical decisions unless Isotropic expressly authorizes that use in writing.

12. Export Control, Sanctions, and Government Use

You must comply with all applicable export control and economic sanctions laws, including those administered by the U.S. Department of Commerce and the U.S. Department of the Treasury's Office of Foreign Assets Control. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions, and that you are not identified on any restricted-party list. You must not export, re-export, or make the Services available in violation of those laws, and you must not submit export-controlled technical data to the Services without our prior written agreement.

If you are a U.S. government entity, the Services are "commercial products" and "commercial computer software" as defined in the Federal Acquisition Regulation, and any government rights are limited to those granted to all other users under these Terms, except as expressly agreed in a written government contract or subcontract.

13. Publicity

Neither party may use the other party's name, logo, or trademarks in public marketing materials without prior written consent, except that either party may identify the other in internal materials and in disclosures required by law or made to prospective investors, acquirers, or lenders under obligations of confidentiality.

14. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay amounts due, or use the Services in a way that could harm Isotropic, the Services, or others.

Where reasonably practicable, we will provide notice and an opportunity to cure before termination. Upon termination, your right to use the Services ends. Provisions that by their nature should survive termination will survive, including provisions concerning ownership, confidentiality, disclaimers, limitations of liability, indemnification, and disputes.

Unless an applicable customer agreement states otherwise, you may export Customer Data for 30 days after termination, and we will delete Customer Data from active systems within 60 days after termination and from encrypted backups within 35 days after that, except where retention is required by law.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." ISOTROPIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RESULTS.

ISOTROPIC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR ANY PARTICULAR EXPERIMENT, MATERIAL, PROCESS, FACILITY, EQUIPMENT, OR REGULATORY REQUIREMENT, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR PHYSICALLY ACHIEVABLE.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, PRODUCTION, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISOTROPIC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO ISOTROPIC FOR THE SERVICES DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000). WHERE THE SERVICES ARE PROVIDED WITHOUT CHARGE, ISOTROPIC'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section do not apply to your payment obligations, your indemnification obligations under Section 17, either party's breach of Section 8 (Confidentiality), or liability that cannot lawfully be limited. Otherwise they apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

17. Indemnification

You will defend, indemnify, and hold harmless Isotropic and its officers, directors, employees, and agents from third-party claims, damages, liabilities, costs, and reasonable legal fees arising from Customer Data, your violation of these Terms, your unlawful use of the Services, or your implementation of Outputs in physical experiments or manufacturing processes.

We will promptly notify you of a claim, give you control of the defense (provided that you may not settle in a way that imposes liability on us or admits fault on our part without our consent), and cooperate at your expense.

This section does not apply to the extent a claim was caused by Isotropic's gross negligence, willful misconduct, or infringement for which Isotropic expressly assumes responsibility in a written agreement.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods. The state and federal courts located in New Castle County, Delaware will have exclusive jurisdiction over disputes arising out of or related to these Terms, and each party consents to their jurisdiction and venue.

Before filing suit, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives for 30 days after written notice of the dispute.

Any claim must be brought within one year after it arises, to the extent permitted by law.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms and revise the effective date. If a change materially affects your rights, we will provide at least 30 days' advance notice by email or in-product notice where required. Continued use after the effective date of updated Terms constitutes acceptance, except where additional consent is required by law or contract.

20. Notices and Electronic Communications

You consent to receive notices electronically at the email address associated with your account, and agree that electronic notices satisfy any legal requirement that a notice be in writing. Notices to Isotropic must be sent to admin@isotropiclabs.org and, for legal notices, also to the mailing address in Section 22.

21. General Terms

You may not assign these Terms without our prior written consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Isotropic may assign these Terms in connection with a corporate transaction or by operation of law.

The parties are independent contractors. These Terms create no partnership, joint venture, agency, fiduciary, or employment relationship, and no third-party beneficiary rights.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. These Terms and any incorporated written agreements constitute the entire agreement concerning their subject matter and supersede prior discussions. Any conflicting or additional terms in your purchase order or vendor form have no effect unless signed by Isotropic.

22. Contact

Isotropic Labs, Inc. 2601 Pennsylvania Ave Philadelphia PA 19130 United States admin@isotropiclabs.org